Careers

Designation Requirements
CRM Job Description - • Will monitor daily review of (D-7) Delivery process by the Sales head with the Safes Consultant.a. The review will be on vital aspects like vehicle condition and cleanliness, fitment of accessories, Completion of RTO, Insurance documentation, etc.,b. The review will also be on the softer aspects & Customer insights (customer likings, habits, profile etc.) and his experience with us from walk-in to Booking to present day, which will be the basis to create a DELIGHT / RECOVERY (Planned Capitalization / Neutralization efforts).• Will monitor OTF Discipline for Customer Contact Details and Tentative delivery Date confirmed on OTF to customer.• Will do RAW Observation to capture Customer experience of a Walk-in customer, should be about 1 customer in 2 days.• Will do RAW Observation of a live Delivery Process. Should be about 1 Delivery a day. Will also ensure that the physical hard copy of the Delivery time Tracker is filled in instantly.e Will monitor the compliance of Processes by the Role Holders and immediately escalate the GAP/ Deviation to the Sales head. Shall also ensure that the understanding of the Processes are there with the role holders by having the role holder read 1 process circular daily in the morning meetings.• Will ensure that the Quality of Delivery explanation by the Delivery Executive is as per Delivery Process bulletin (PBN-2010-015).• Will ensure that the 3rd / 30th Day call CCCF’s are tracked and closed with speed, spirit and quality. Ageing of concerns beyond 6 days should be escalated to the DP.• Will ensure the Home Installation adherence; monitor the review of status and home installation feedback of customer by the Sales head.• Will ensure the MNVH feedback form is reviewed by the Sales head with the Delivery Team and Sales Consultant.• Will personally DO the Contact Calendar Planning for each customer and ensure the contact is made by the respective role holders assigned for.• Will monitor the review of Cleanliness, Upkeep and Maintenance of Showroom & Parking Premises, Customer Interface areas and Display of POP (all posters & standee) and information boards (Daily Delivery Board, Offer Of month, etc.) by Admin head.
Exp. - 0-3 YRS IN CUSTOMER City - Rajahmundry Qualification - ANY GRADUATION/PG Vacancies - 1
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DELIVERY COORDINATOR Job Description - Job Description: The Delivery Coordinator in the automobile industry plays a crucial role in ensuring smooth and efficient delivery of vehicles to customers. They are responsible for overseeing the entire delivery process, from coordinating with various departments to ensuring customer satisfaction upon delivery. Below is a detailed job description for the role: Coordinate Delivery Process: The Delivery Coordinator is responsible for coordinating the delivery process from the point of sale to the customer's receipt of the vehicle. This involves liaising with sales teams, finance departments, and logistics to ensure timely delivery. Schedule Deliveries: They schedule vehicle deliveries based on various factors such as availability of vehicles, customer preferences, and logistical constraints. They ensure that delivery timelines are met and communicate any delays to customers promptly. Prepare Vehicles for Delivery: Before delivery, the coordinator ensures that vehicles are thoroughly inspected, cleaned, and prepared according to the customer's specifications. They may also coordinate any necessary vehicle modifications or customizations. Documentation and Legal Compliance: They ensure all necessary documentation for vehicle delivery is complete and accurate. This includes sales contracts, registration documents, warranty information, and any other legal paperwork required for vehicle ownership. Customer Communication: The Delivery Coordinator serves as the primary point of contact for customers regarding delivery schedules, documentation requirements, and any other delivery-related queries. They provide exceptional customer service throughout the delivery process, addressing any concerns or issues promptly. Coordinate with Service Departments: If any vehicle servicing or repairs are required before delivery, the coordinator liaises with the service department to ensure timely completion. They ensure that vehicles are in optimal condition before delivery to customers. Resolve Delivery Issues: In the event of any delivery-related issues or customer dissatisfaction, the coordinator works to resolve the issues promptly and efficiently. This may involve coordinating vehicle exchanges, addressing customer complaints, or arranging compensation when necessary. Maintain Delivery Records: They maintain accurate records of all vehicle deliveries, including delivery dates, customer information, and any relevant documentation. This helps in tracking delivery performance and ensuring compliance with company policies and regulations. Stay Updated on Industry Trends: The Delivery Coordinator stays informed about industry trends, including new vehicle models, delivery technologies, and customer preferences. This knowledge helps them enhance the delivery process and improve customer satisfaction. Team Collaboration: They collaborate closely with sales teams, finance departments, service departments, and logistics teams to streamline the delivery process and ensure a seamless experience for customers.
Exp. - 0-3 YRS EXPERIENCE I City - Rajahmundry Qualification - ANY GRADUATION/PG Vacancies - 1
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TEST DRIVE MARSHALL Job Description - Supporting the dealer management in coordinating between different outlets for movement of Test Drive Vehicles and keeping periodic check on condition and upkeep of the cars and driving the KPIs • Most important Test Drive KPIs and targets – • Adherence - Overall TD 70%, Walk-in TD 90%, Digital TD 50%, No Customer complaints on TD not given / wrongly reported TD. • Quality - TD Distance kms (<1km within 5%), TD Duration mins (<5 mins within 5%), High Overall Customer Satisfaction score (Top Box Ratings >90% on TD feedback. • Coordinate between different SCs, SMs, Service department etc to escalate and resolve concerns around pertaining to the durability and performance of Test Drive Vehicles
Exp. - 0-3 YRS EXPERIENCE I City - Rajahmundry Qualification - ANY GRADUATION/PG Vacancies - 1
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TEAM LEADER-SALES Job Description - ob Description: The Team Leader - Sales in the automobile industry holds a key leadership position within the sales department, responsible for managing and motivating a team of sales professionals to achieve sales targets and deliver exceptional customer service. Below is a comprehensive job description for this role: Sales Team Management: The Team Leader oversees a team of sales representatives, providing guidance, support, and mentorship to ensure the team meets or exceeds sales goals. They set sales targets, monitor performance, and conduct regular performance reviews to drive productivity and accountability. Training and Development: They are responsible for training new sales team members on product knowledge, sales techniques, and company policies and procedures. They also provide ongoing training and development opportunities to enhance the skills and performance of existing team members. Sales Strategy Development: The Team Leader collaborates with senior management to develop sales strategies, tactics, and initiatives to drive revenue growth and market share. They analyze market trends, competitor activities, and customer feedback to identify opportunities for sales expansion. Customer Relationship Management: They ensure that the sales team provides exceptional customer service throughout the sales process, from initial contact to post-sale follow-up. They may assist in resolving customer complaints or escalations to ensure high levels of customer satisfaction and retention. Lead Generation and Prospecting: The Team Leader leads by example in generating leads and identifying potential customers through various channels, such as cold calling, networking, and referrals. They provide guidance to the sales team on effective prospecting techniques and strategies. Sales Process Management: They oversee the entire sales process, from lead generation to closing deals and processing transactions. They ensure that all sales activities are conducted in compliance with company policies, legal requirements, and industry regulations. Performance Analysis and Reporting: The Team Leader monitors sales performance metrics, such as conversion rates, average deal size, and sales pipeline velocity, and prepares regular reports for senior management. They analyze data to identify trends, opportunities, and areas for improvement. Inventory Management: They work closely with inventory and logistics teams to ensure adequate stock levels of vehicles and accessories to meet customer demand. They may also collaborate on pricing strategies and promotions to optimize inventory turnover and profitability. Budget Management: The Team Leader assists in developing and managing the sales department budget, including expenses related to salaries, commissions, marketing, and promotional activities. They strive to achieve sales targets while adhering to budgetary constraints. Team Collaboration: They foster a collaborative and positive work environment within the sales team, promoting teamwork, communication, and mutual support. They encourage knowledge sharing and best practice sharing among team members to drive collective success.
Exp. - 5 YRS City - Kakinada,Bhimavaram,Rajahmundry,Eluru Qualification - ANY GRADUATION/PG Vacancies - 4
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ACCOUNTANT Job Description - As an accountant in the automobile industry, your role will involve managing financial transactions, reporting, and analysis specific to automotive businesses. You'll be responsible for ensuring accurate financial records, compliance with industry regulations, and providing insights to support decision-making. Key duties and responsibilities include: Financial Reporting: Prepare and analyze financial statements such as income statements, balance sheets, and cash flow statements. Ensure timely and accurate reporting in accordance with accounting standards and industry regulations. Budgeting and Forecasting: Develop annual budgets and forecasts for sales, expenses, and capital expenditures. Monitor actual performance against budgeted targets and provide variance analysis. Cost Analysis: Analyze manufacturing, selling, and maintenance costs to identify areas for cost reduction and efficiency improvement. Implement cost control measures to optimize profitability. Tax Compliance: Ensure compliance with tax laws and regulations relevant to the automotive industry, including sales tax, excise tax, and payroll tax. Prepare and file tax returns accurately and on time. Inventory Management: Oversee inventory accounting processes, including valuation methods and reconciliation of physical counts with financial records. Monitor inventory levels and analyze inventory turnover to optimize stock levels. Financial Planning and Analysis: Provide financial analysis and insights to support strategic decision-making, such as evaluating investment opportunities and assessing the financial impact of business initiatives. Conduct profitability analysis for different product lines and business segments. Regulatory Compliance: Stay updated with industry regulations and standards related to emissions, safety, and financial reporting requirements. Ensure compliance with regulatory requirements and assist in regulatory audits. Auditing: Coordinate external audits and facilitate the audit process to ensure compliance with accounting standards and regulatory requirements. Implement audit recommendations to strengthen internal controls and processes. Risk Management: Identify financial risks faced by the automobile business, such as currency fluctuations, interest rate changes, and supply chain disruptions. Develop strategies to mitigate risks and safeguard the financial stability of the company. Financial Software Management: Utilize accounting software and financial tools to maintain accurate financial records and streamline accounting processes. Train and support staff in using financial software effectively.
Exp. - 0-2 YRS EXPERIENCE I City - Rajahmundry Qualification - Any Degree (Prerred with TALLY knowledge) Vacancies - 1
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SPARES MANAGER Job Description - Prepares and administers an annual operating budget for the parts department.Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.Establishes individual parts inventory levels and balances them for maximum turnover.Ensures that parts inventory turns (established #) times per year.Monitors and adjusts inventory to minimize obsolescence.Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.Supervises stock order procedures.Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.Analyzes sales, expenses and inventory monthly to maintain profit goals.Develops and administers an aggressive wholesale parts program to produce profit.
Exp. - 0-5 YRS City - Rajahmundry Qualification - BTECH/MECH Vacancies - 1
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GENERAL MANAGER- SALES Job Description - Key Responsibilities :• Able to make dealership business plans and departmental objectives. • Ensure all dealership targets are achieved as per plan. • Should be able to look at operations from a macro perspective. • Able to guide his Managers and provide them with proper directions. • Ensure all customers who come in contact with any dealership staff have a pleasant experience. • Able to review various MIS reports and JD Power reports and takes necessary corrective actions. • Improve CSI / SSI, RDI, or any other customer satisfaction scores. • Meets customers and employees regularly to understand ground realities. • Able to create a “customer friendly” culture in the organization. • Have good contacts in the industry and business circle.Work Experience and Sills Required Experience: • Should have headed a small to medium business organization. • Minimum 10 years in a role of a Manager. • Automobile exposure preferred.
Exp. - 15 YRS EXPERIENCE AS City - West Godavari,Eluru Qualification - ANY GRADUATION/PG Vacancies - 1
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SALES EXECUTIVE Job Description - The role of a Sales Executive in the automobile industry involves various responsibilities aimed at generating sales and ensuring customer satisfaction. Here's an overview of typical job duties: Prospecting and Lead Generation: Actively seek out new sales opportunities through cold calling, networking, and referrals. Follow up on leads provided by marketing campaigns, website inquiries, or walk-in customers. Customer Consultation: Engage with potential buyers to understand their needs, preferences, and budget constraints. Provide information about different vehicle models, features, financing options, and promotions to help customers make informed decisions. Product Demonstrations: Conduct test drives and product demonstrations to showcase the features and benefits of various vehicles. Highlight key selling points and address any concerns or objections raised by customers. Sales Negotiation: Negotiate pricing, trade-in values, and financing terms to close deals and maximize profitability. Work within company guidelines and policies while striving to meet sales targets and objectives. Documentation and Paperwork: Assist customers with completing necessary paperwork, including sales contracts, financing agreements, and vehicle registration forms. Ensure accuracy and compliance with legal and regulatory requirements. After-Sales Support: Foster long-term relationships with customers by providing exceptional post-sales support. Address any issues or concerns promptly and ensure timely delivery of vehicles. CRM Management: Use customer relationship management (CRM) software to maintain accurate records of interactions, follow-ups, and sales activities. Use data analytics to identify trends, opportunities, and areas for improvement. Market Research: Stay informed about market trends, competitor offerings, and industry developments. Provide feedback to management regarding customer preferences, product demand, and potential sales strategies. Training and Development: Continuously update product knowledge and sales skills through training programs provided by the dealership or manufacturer. Stay abreast of technological advancements and changes in automotive industry regulations. Team Collaboration: Collaborate with colleagues from other departments, such as finance, service, and parts, to ensure a seamless customer experience. Share best practices, collaborate on promotional events, and support each other in achieving overall business objectives. Customer Satisfaction: Strive to exceed customer expectations at every stage of the sales process. Solicit feedback and reviews from customers to identify areas for improvement and enhance overall satisfaction levels. Compliance and Ethics: Adhere to ethical standards and legal requirements governing automotive sales practices. Ensure compliance with industry regulations, data protection laws, and dealership policies.
Exp. - 0-3 YRS EXPERIENCE City - Kakinada,Bhimavaram,Rajahmundry,Tadepalligudem,Eluru,Amalapuram,Mandapeta,Tuni,Jangareddygudem,Ramachandrapuram Qualification - ANY GRADUATION/PG Vacancies - 15
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Accessories Manager Job Description - Accessories Manager , Fitters
Exp. - 3to 5 Years City - Rajahmundry Qualification - Degree Vacancies - 2
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CUSTOMER EXPERIENCE MANAGER Job Description - Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Exp. - 0-3 YRS IN CUSTOMER City - Rajahmundry Qualification - ANY GRADUATION/PG Vacancies - 1
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SERVICE MANAGER Job Description - A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
Exp. - 5 YRS EXPERIENCE AS City - Kakinada,Bhimavaram Qualification - BTEC-MECH/MTECH-MECH Vacancies - 1
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SALES MANAGER Job Description - Hires, trains, motivates, counsels and monitors the performance of all new-vehicle sales employees.Prepares and administers an annual operating budget for the new-vehicle sales department.Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales.Directs and schedules the activities of all department employees, ensuring proper staffing always.Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.Maintains an accurate daily log that reflects all sales activities in the dealership.Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.Develops, implements and monitors a follow-up system for new-vehicle purchasers.Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.Conducts daily and weekly sales meetings.
Exp. - 5 YRS EXPERIENCE IN City - Kakinada,Bhimavaram,Rajahmundry,Eluru Qualification - ANY GRADUATION/PG Vacancies - 4
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HOME INSTALLER Job Description - The role of a Home Installation executive is to familiarize the customer with all features and operating controls by giving an exhaustive demonstration of the vehicle at the customer’s door step after the delivery by following all COVID related safety protocols like wearing mask, keeping safe distance, hand sanitization etc . • Confirm the appointment date and time of home installation with customer • Explain the working of all available features in the vehicle • Explain the emergency handling points, Safety Zones and features, Service intervals and maintenance schedule, toll free helpline contact numbers of M&M and dealership • Properly sanitize the vehicle post installation • Take the feedback post Home Installation from the customer • Incase of any concern reported by the customer, report the same to CX Manager and ICRE Work Experience and Sills Required Experience: • Minimum 1 to 2 years of experience in Technical functions. • Knowledge about automobile industry is desirable. Skills & Competencies: Desired Skills • Should possess good knowledge and understanding of automotive technologies • Good communicator, English speaking is must in metros, excellent interpersonal skills, storyteller etc. • Should be well versed with local language as well • Well groomed & Presentable Key Competencies • Product, Competition & Process Knowledge • Execution Excellence • Customer Focus • Tech and Digital Savvy
Exp. - 0-1 YRS EXPERIENCE City - Rajahmundry Qualification - ANY GRADUATION/PG Vacancies - 1
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USED CAR EVALUATOR (XMART EVALUATOR) Job Description - Job Description: As a Used Car Evaluator, you will play a vital role in assessing the condition, value, and marketability of pre-owned vehicles. Your responsibilities will include conducting thorough inspections, utilizing diagnostic tools, researching market trends, and collaborating with the sales team to ensure accurate appraisals and competitive pricing. Responsibilities: Conduct comprehensive inspections of pre-owned vehicles. Use diagnostic tools to evaluate vehicle performance and functionality. Research market trends and competitor pricing. Collaborate with the sales team to provide accurate information to customers. Maintain detailed records of vehicle evaluations and appraisal values. Qualifications: Previous experience in automotive sales or dealership operations preferred. Strong knowledge of automotive mechanics. Excellent diagnostic and analytical skills. Effective communication and interpersonal abilities. Attention to detail and organizational proficiency.
Exp. - 0-3 YRS EXPERIENCE City - Kakinada,Bhimavaram,Rajahmundry,Eluru Qualification - ANY GRADUATION/PG Vacancies - 4
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